1. Introduction
Nursery Bazar BD (“we,” “us,” or “our”) operates the Nursery Bazar BD mobile application (the “App”). This Privacy Policy describes how we process personal information when you use the App, visit related services, or contact us.
By creating an account, placing an order, or continuing to use the App, you agree to this policy. If you do not agree, please discontinue use of the App.
2. Information we collect
We may collect the following categories of information:
Account & profile
Name, phone number, email address, delivery addresses, and account preferences you provide when registering or updating your profile.
Orders & transactions
Products ordered, quantities, order status, delivery details, payment method selected (e.g. cash on delivery), and order history.
App usage
Features you use, cart and wishlist activity, search queries, and general interaction data needed to improve the App.
Device & technical
Device type, operating system version, app version, language, and diagnostic logs used to fix errors and maintain security.
Information from others
If you contact us by phone, email, or messaging channels listed in the App, we retain those communications to respond to you and improve support.
3. How we use your information
We use personal information to:
- Create and manage your account;
- Process, deliver, and support your orders;
- Send order updates, notifications, and service-related messages;
- Provide customer support and resolve disputes;
- Operate flash sales, promotions, coupons, and product recommendations;
- Prevent fraud, abuse, and unauthorized access;
- Comply with applicable laws and respond to lawful requests;
- Improve the App, including performance and user experience.
4. Legal bases (where applicable)
Depending on your location, we rely on one or more of the following: performance of a contract (fulfilling your orders), legitimate interests (security and service improvement), consent (where required for marketing or optional features), and legal obligation.
6. Data retention
We keep personal information only as long as needed for the purposes described in this policy, including legal, accounting, and reporting requirements. Order records may be retained for a reasonable period after delivery to handle returns, warranties, and support.
7. Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) for data transmitted between the App and our servers. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Your rights & choices
Subject to local law, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your account and associated data;
- Withdraw consent where processing is based on consent;
- Object to or restrict certain processing activities.
To exercise these rights, contact us using the details in the Contact us section. We may need to verify your identity before responding.
9. Children’s privacy
The App is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can delete it.
10. International transfers
Your information may be processed on servers located in or outside Bangladesh. Where required, we take steps to ensure appropriate safeguards for cross-border transfers.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version in the App or on this page and update the “Last updated” date. Continued use after changes means you accept the updated policy.
12. Contact us
For privacy-related questions or requests, contact Nursery Bazar BD through the in-app Contact Us section or: